試験科目:SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2
問題と解答:全80問 C_TCRM20_72日本語講座

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試験科目:SAP Certified Technology Associate - System Administration (Oracle DB) with SAP NetWeaver 7.31
問題と解答:全191問 C_TADM51_731絶対合格

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あなたのIT夢はどんなに大きくても、JPexamは君のそばにいていて、君の成功に助けます。JPexamの SAPのC_TADM51_731絶対合格は高度に認証されたIT領域の専門家の経験と創造を含めているものです。もし君はいささかな心配することがあるなら、あなたはJPexamの SAPのC_TADM51_731絶対合格を購入する前に、JPexamは無料でサンプルを提供することができますし、絶対に失望させません。


NO.1 How can an SAP end user with the role "Sales Professional" generate a report of all the activities
with the status "open"?
Note: There are 2 correct answers to this question.
A. Use the SAP InfoSet in the SAP GUI.
B. Create a new interactive report using the application wizard.
C. Use the search function for activities.
D. Create a new BI interactive dashboard with a BW query.
Answer: B,C

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NO.2 SAP ERP material master data can be loaded into SAP CRM product master data using CRM
What Customizing is required before this can take place?
A. Material master classification
B. Condition data
C. Base hierarchies
D. Item categories
Answer: C

C_TCRM20_72試験情報 C_TCRM20_72ガイド

NO.3 There are several Interaction Center (IC) functions that help agents to work effectively within
the IC application.
Which of the following features are related to agent guidance?
Note: There are 2 correct answers to this question.
A. Knowledge article routing
B. Interactive scripting
C. Intent-driven interaction
D. Service-level workflows
Answer: B,C

NO.4 You want to gather information from your customers.
Which option within SAP CRM supports this requirement?
A. E-mail Response Management System
B. CRM Web Channel
C. Survey tool
D. Partner Channel Management
Answer: C

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